My name is Annette Newsome, and I am a Vital Records Manager at the Wake County Public Health Department. I have more than 25 years of experience in health and human services agencies, and I am driven by a strong commitment to efficiency, innovation, and continuous process improvement. I am always looking for ways to streamline operations and deliver the highest level of service to our business partners, stakeholders, and the communities we serve.
My leadership style is grounded in collaboration. For me, it is not just about getting the work done, but about how we do it together. I place great importance on team dynamics and how people connect to accomplish shared goals. I strive to foster an environment where people feel heard, valued, and engaged in the decision-making process. I believe strong, healthy team dynamics are the foundation of successful service delivery.
I am passionate about how we treat the people who deliver services. The experience of our internal teams directly impacts the experience of those we serve. That is why I focus on creating a positive, respectful work environment that supports both personal and professional growth.
To achieve our goals, I prioritize the use of effective, modern technology, along with the implementation of best practices and continuous improvement strategies to enhance service delivery. Training is a cornerstone of my management philosophy. I believe that when we invest in people, we not only help them grow, but we also strengthen the entire organization.